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Frequently Asked Questions

When will my order ship?

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 am UTC+1 will not be shipped out until the next business day. If you order after 12 am UTC+1 on a Friday, your order will likely be shipped out on the following Monday.


How are taxes and duties calculated?

For Duties Delivered Paid (DDP) Orders: JACQUES DU MANOIR's pricing all include local VAT, therefore all cost related to import and duties will be pre-payed by JACQUES DU MANOIR.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.


Where can I find a JACQUES DU MANOIR retailer?

Jacques Du Manoir has a strong global distribution network around the world.

Please visit our Store Locator to find a store near you.


Is it safe to order online?

In order to protect your information, JACQUES DU MANOIR uses one of the most secure online ordering systems on the market, and we're constantly researching and improving our software to make sure we offer the highest possible security at all times.

We utilize Security Socket Layer (SSL) technology; one of the most secure systems for ordering online that allows encryption of your potential sensitive information, such as your name and address and critical personal information such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our website cannot be read in the event someone else intercepts it. The SSL technology provides authentication that assures your browser that your data is being sent to the correct secure computer server; encryption that encodes all data, so only the secure server is able to read it; and data integrity that checks that the transferred data has not been altered.




I need to change something on my order. How can I do that?

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.


Why was my order canceled?

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account or Stripe account.




What type of movement is used?

Depending on the product the movement may vary, Please visite our product specification for further information. If you cannot find your product please contact our for customer service for further product information. contact us


What type of leather is used?

Our leather straps are made of genuine leather.


What is the glass made of?

The glass we use are made out of Mineral Glass.


Is there a warranty?

JACQUES DU MANOIR AG has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.


How do I replace my battery?

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery on your own, as it requires some special tools and you could damage the watch.




How do I become a JACQUES DU MANOIR reseller? Do you have any authorized resellers?

While we appreciate that you want to be a reseller of JACQUES DU MANOIR, we do not currently have any reseller or wholesale program. Please email us at and we will do our utmost best to get back to you within a timely matter!

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