After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 am UTC+1 will not be shipped out until the next business day. If you order after 12 am UTC+1 on a Friday, your order will likely be shipped out on the following Monday.

If you need to change or cancel your order, please contact us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

In order to protect your information, JACQUES DU MANOIR uses one of the most secure online ordering systems on the market, and we're constantly researching and improving our software to make sure we offer the highest possible security at all times.

We utilize Security Socket Layer (SSL) technology; one of the most secure systems for ordering online that allows encryption of your potential sensitive information, such as your name and address and critical personal information such as credit card information. Your information will be encrypted from the moment you enter it, and your personal information will not be saved on a public server. That means that information passed between you and our website cannot be read in the event someone else intercepts it. The SSL technology provides authentication that assures your browser that your data is being sent to the correct secure computer server; encryption that encodes all data, so only the secure server is able to read it; and data integrity that checks that the transferred data has not been altered.

Is my payment information safe?

Every transaction is encrypted and sensitive information is not shared with third-parties or stored on our servers.

No credit card information are stored on any Jacques Du Manoir services or servers.

If your order was unexpectedly cancelled, chances are that our fraud filter marked your order as fraudulent. If you are certain that that is not true, please order again with a Paypal account, Google Pay or Apple Pay.

At the moment we offer the following payment methods:

CreditCard - Via shopify Payments

(Visa, Mastercard & Amex)

We are constantly working on improving and expending our payment methods. Is your preferred payment method not available? Do not hesitate to let us know through our contact form!

 Apple Pay & Google Pay

Available at checkout for fast, secure payment via your mobile device or browser.

PayPal 

You are able to pay online with your PayPal account

PayPal Installments

Split your purchase into smaller payments when eligible—just select PayPal at checkout.

We’re continuously working on expanding and improving our payment options.

JACQUES DU MANOIR wants to make sure to reach everybody around the world and therefore ships all watches Duties Delivered Paid.  

We recommend paying for your order in the currency in which your payment method was issued. While you have the choice to pay in a different currency, doing so may cause your bank to charge an additional fee to convert that currency back to your home currency.

After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 am UTC+1 will not be shipped out until the next business day. If you order after 12 am UTC+1 on a Friday, your order will likely be shipped out on the following Monday.

Estimated Shipping Times (Standard– Business Days)

• Switzerland: 2–3 days
•  France: 3–5 days 
• Germany: 3–5 days 
• Italy: 3–5 days 
• Netherlands: 3–5 days 
• Spain: 3–5 days 
• United Kingdom: 3–5 days
• Canada: 4–9 days 
• Hong Kong: 4–9 days 
• Japan: 4–9 days 
• Malaysia: 4–9 days
•  Singapore: 4–9 days
•  Rest of World: 4–14 days

Countries we don't ship to:

• RUSSIA
• IRAN
• NORTH KOREA
• HUNGARY

Once your order has been placed, it will be shippedwithin 1 or 2 business days. If you haven’t received the shipping confirmation via email, we kindly ask you to check your spam. Please note that it can take up to 3 business days for the tracking to be active. If the tracking status has not been updated or your parcel seems to be stuck, please contact us

For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.

For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.

Jacques Du Manoir does its utmost best to delivery their goods as fast as possible with the best and safes carrier for your region. All parcels are shipped DDP and no taxes or duties will be charged upon delivery. 

At the moment we offer the following payment methods:

CreditCard - Via shopify Payments

(Visa, Mastercard & Amex)

We are constantly working on improving and expending our payment methods. Is your preferred payment method not available? Do not hesitate to let us know through our contact form!

 Apple Pay & Google Pay

Available at checkout for fast, secure payment via your mobile device or browser.

PayPal 

You are able to pay online with your PayPal account

PayPal Installments

Split your purchase into smaller payments when eligible—just select PayPal at checkout.

We’re continuously working on expanding and improving our payment options.

Every new subscriber to our newsletter receives a10% discounton their first full priced order.

Subscribe and receive regular exclusive offers and special discounts straight to your inbox.

If your discount code is not working or invalid, please contact us

Depending on the product the movement may vary, Please visite our product specification for further information. If you cannot find your product please contact our for customer service for further product information. contact us

Our leather straps are made of genuine leather.

The glass we use are made out of Mineral Glass.

JACQUES DU MANOIR AG has a limited warranty that covers manufacturer's defects for two years after the original purchase date from an authorized dealer. Basically, if the watch parts or mechanics don't work properly, we will repair or replace your product for free. However, this does not cover any abuse you might put your watch through. The warranty does not cover water damage, normal wear and tear, batteries, accidental glass damage, scratches, strap damage, or theft. Proof of purchase is required for all warranty claims and service requests, so please keep your receipt. If you've purchased from our site, the order number will suffice; otherwise if you purchased via another authorized seller or retail location, you will need to contact them directly as they handle their own warranty claims, returns and exchanges.

All of our watch batteries can be found at any electronic store, as well as most watch repair or jewelry shops. Any watch repair shop or Jeweler should be able to assist you with the battery replacement. We don't suggest replacing the battery on your own, as it requires some special tools and you could damage the watch.

As per the return time you have 14 days to request an exchange. Kindly send us an email to info@jacquesdumanoir.ch and send the watch back to our office in Switzerland. Please make sure to send your goods with a Tracking Nr. to ensure a safe and easy tracking of your parcel since Jacques Du Manoir is not liable for any lost or damaged goods. 

Once your order was returned our team will process your watch and issue the Exchange to be send using UPS Express. You will receive an email with the Tracking nr. and confirmation of delivery. 

If you exchange for a product that cost less than the original order, we will of course issue a refund for the amount due. 

Please note that we do not cover the return Shipping cost. 

Upon receiving your order, you have 14 days to return it. Please be aware that the product and the packaging must be in the same condition in which you have received it in. Labels and plastic protection films must still be attached and the watch must be inactivated (the plastic stopper attached onto the crown). The products must be unused and in their original packaging. It is not possible to exchange items. 

Returns for orders from Switzerland are free. For other countries, return costs will be applicable.

We will send you a notification by email when we receive your return and when we have processed it. Please allow up to 14 days for your return to be processed.

Should you have any questions or enquiries regarding your return, you are more than welcome to reach out to us via our contact form.

Visite our statutory right of withdrawal for further information

We can process this as a normal return, as long as you are able to provide us with the order number, a store receipt or proof of purchase. 

Once we have received your return order we will start processing the refund. This can take up to 14 business days. Once the refund has been processed, you will receive a confirmation via email.

If you have received a damaged or defect watch, please submit a request via our contact form with your order number, a description.

We may ask you to provide proof for the damaged good. Please make sure to take a picture of the shipping box and of our watch. If no proof can be given we may not be able to issue you a new product or refund. 

We carefully check all orders before they are shipped. In case something has gone wrong during the process, please submit a request via our contact form and we will help you out! To speed up the process please provide us with your order number and a picture of the item.

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
- Gift cards

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without any proof of purchase (invoice or order nr.)

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at online@jacquesdumanoir.ch.

Sale items
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Jacques Du Manoir AG, C/O FM Swiss Logistics Via Penate 16, 6850 Mendrisio Switzerland

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

While we appreciate that you want to be a reseller of JACQUES DU MANOIR, we do not currently have any reseller or wholesale program. Please email us at info@jacquesdumanoir.ch and we will do our utmost best to get back to you within a timely matter!

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