Shipping policy
INTERNATIONAL DELIVERY
After your payment is verified, it takes up to 24 hours to process and ship your order. This does not include weekends or holidays. Purchases made after 12 am UTC+1 will not be shipped out until the next business day. If you order after 12 am UTC+1 on a Friday, your order will likely be shipped out on the following Monday.
Estimated Shipping Times (Standard– Business Days)
- Switzerland: 2–3 days - DHL
All other countries are delivered with UPS:
- France: 4–7 days
- Germany: 4–7 days
- Italy: 4–7 days
- Netherlands: 4–7 days
- Spain: 4–7 days
- United Kingdom: 4–7 days
- Canada: 4–9 days
- Hong Kong: 4–9 days
- Japan: 4–10 days
- Malaysia: 4–10 days
- Singapore: 4–10 days
- Rest of World: 4–10 days
Countries we don't ship to:
- Russia
- Belarus
- Iran
- North Korea
- Hungary
- Turkey
- Ukraine
- Azerbaijan
WHERE IS MY ORDER?
Once your order has been placed, it will be shipped within 1 or 2 business days.
You can simply access the status of your order by accessing to your account on our website, using the email address you used to checkout.
If you haven’t received the shipping confirmation via email, we kindly ask you to check your spam.
Please note that it can take up to 3 business days for the tracking to be active. If the tracking status has not been updated or your parcel seems to be stuck, please contact us
For Duties Delivered Paid (DDP) Orders: Duties and taxes may be included in the price depending on ship to country. If not included in the price, they will be shown at checkout.
For Duties Delivered Unpaid (DDU) Orders: As the customer, you are liable for all import duties, customs and taxes levied. Payment of these is required to release your order from customs on arrival.
Jacques Du Manoir does its utmost best to delivery their goods as fast as possible with the best and safes carrier for your region. All parcels are shipped DDP and no taxes or duties will be charged upon delivery.